FAQS

1.    IS ASLY BEAUTY MAKEUP CRUELTY FREE? DOES ASLY BEAUTY TEST ON ANIMALS?
Asly Beauty is a cruelty-free brand and we do not harm animals in any of our process nor do we test products or ingredients on them. Periodt.

2.    DO ASLY BEAUTY PRODUCTS CONTAIN PARABEN?
Nope, we ain't into it. So don't worry, our products are free of Paraben.

3.    ARE ASLY BEAUTY PRODUCTS SOLD AT ANY OTHER RETAILERS?
You can only find and shop Asly Beauty products through our official website aslybeauty.com 

4.    HOW CAN I FIND OUT ABOUT RESTOCKS?
We're glad you asked! Learn and find out all about our restocks through our subscription email, Instagram page (@aslybeauty.official) and of course aslybeauty.com

5.    WHAT FORMS OF PAYMENT DO YOU ACCEPT?
For now, we only accept online banking.

6.    WHAT CAN I DO IF MY PAYMENT IS DECLINED?
Double-triple check if your details are correct. If the error still persists after validating the information, we recommend contacting your bank for further assistance.

7.    HELP! MY PARCEL IS LOST OR MISSING
Please note that we use a third party logistics provider and are not responsible or liable for missing parcels during shipping. However, in case it happens we're happy to help and assist you.

8.    I HAVE RECEIVED A DAMAGED PRODUCT. WHAT DO I DO?
Straight away drop us an email at hotline@aslybeauty.com to report any damaged products within 24 hours.

9.    HOW CAN I GET IN TOUCH WITH YOUR CUSTOMER SERVICE TEAM?
Just drop us an e-mail hotline@aslybeauty.com for any customer service inquiries.

10.    I EMAILED YOUR CUSTOMER SERVICE TEAM. WHEN SHOULD I EXPECT A RESPONSE?
Hang in there, we'll get to you asap! We aim to respond to all e-mails within 48 hours. Please note that this time frame may be extended during and immediately after launches and promotions.

11.    CAN I BE PART OF YOUR ASLY BEAUTY TEAM? OR SHOW MY WORK ON YOUR SITE/SOCIAL MEDIA?
For sure! We're all about building a strong community and share it with the world. Snap a pic of your Asly Beauty contents and tag us on Instagram @aslybeauty.official #aslysociety #beaslybeauty, or send us your resume/portfolio at hotline@aslybeauty.com
AMBASSADOR STOCKIST
1.     WHAT IS IT?
It’s pretty much stockist, babes (;

2.     HOW CAN I SELL?
We do not limit the options. You can sell in-person, via social media or however that’s convenient to you. You do you honey!
3.     HOW MANY HOURS DO I NEED TO WORK?
Honey you choose your own hours! Based on your schedule and desired income, you decide how much or little time you work.

4.     HOW MUCH DO I NEED TO INVEST?
Our Starter Kit is the lowest at only RM 845. It’s our priority that you make your money as fast as possible!